Gaya APA

Mergel, I. (2013). Social media in the public sector : a guide to participation, collaboration, and transparency in the networked world . fransisco: Jossey-Bass.

Gaya MLA

Mergel, Ines. "Social media in the public sector : a guide to participation, collaboration, and transparency in the networked world". fransisco: Jossey-Bass, 2013. Text.